Terms and conditions

How ordering, delivery and refunds work, so your gift arrives the way you pictured it.

Ordering

Order at least 24 hours before you'd like it delivered. Your order is confirmed once you've sent your proof of payment (a screenshot of the transfer) in our WhatsApp chat and we've seen it arrive.

Delivery

We deliver any day, between 10am and 6pm, anywhere in Abuja. You pick a two-hour window when you order. Delivery is charged by area, and we tell you the cost before you pay.

We'll need the receiver's address and phone number. We only call them to arrange the drop-off, and if you've left the card unsigned, we won't say who it's from.

Changing or cancelling

Change or cancel up to 24 hours before delivery for a full refund. After that we've usually bought the fruit for your gift, so we can move it to another day once, or refund what we haven't spent yet. Your choice.

If no one can receive it

If we can't reach the receiver, we'll call you to decide together: leave it with someone at the address, or rebook. The bouquet will already have been made, so a rebooking carries a fee, which we'll tell you before anything goes ahead.

If something isn't right

If your gift arrives damaged, spilled, late beyond your window, or not fresh, send us a photo on WhatsApp within 3 hours of delivery. If it's on us, you choose: a full refund, or a new gift on us.

Every bouquet is cut by hand, so yours may look a little different from the photos. If a fruit isn't at its best on the day, we swap it for another of equal value.

Fruit and allergies

Tell us if they're allergic to any fruit, or have a favourite, and we'll make the bouquet around them. Our extras can contain nuts (the cashews do), wheat, dairy or eggs, so please mention any allergy when you order and we'll check before we make it.

Everything is fresh with no preservatives. The fruit and drink are best enjoyed the day they arrive, kept cold.

Cocktails

Cocktails are for people aged 18 and over. The mini bottle arrives sealed beside the drink. If the person receiving it looks under 18, we hand over the drink without the bottle and refund the difference.

Codes

Every card carries its own code on the back. It takes 10% off the receiver's first gift and can be used within two months of receiving their gift. Each code works once, can't be combined with other offers, and doesn't apply to delivery.

Your details

We use names, addresses and phone numbers only to deliver your gift. We never share or sell them.

Questions about an order? WhatsApp us on 0816 233 8224 or email fornoreasongifts@gmail.com.